Titan Federal Credit Union Online Banking
Online Banking Help
Security Policy
Frequently Asked Questions
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Online Banking Help

Welcome to Online Banking

Online Banking is a reliable service that allows you to enjoy day-to-day banking from the comfort of your home. Whether you prefer to use your PC or browse with a mobile device, online banking provides a convenient way for you to check your credit union account balances, transactions, statements, and checks.

Help Topics

Signing Up

To sign up for online banking, a few pieces of information are required to confirm your identity. You will be asked for your credit union account number, last name, and the last 4 digits of your social security number. Your email address will be used to send you alerts and information for your online banking account. Security questions will be used to verify your credentials when resetting your password or logging in from a new PC or device.

Account Summary

The account summary page is a convenient way to view a complete list of all accounts you own as well as any accounts that you are a joint owner on, plus accounts that have been attached to yours. All accounts will be grouped by account type, and any joint or attached accounts will be grouped under the member account who owns them.
Changing your account nicknames
Every account that you have access to has a nickname used to identify it on the online banking website. When you first sign up, your nicknames are all set to the default (e.g. SHARE_1), but can be changed to anything. For example, you may rename your primary draft account as "Checking Account" and will then be able to easily identify it on the website.
To change an account nickname, click on the pencil icon (Rename) to the right of the account number in the account list. This will open a dialog box that will accept any text 40 characters or less.
Joint member accounts or member accounts that are attached to yours can also be nicknamed in a similar fashion. To do this, simply click on the blue header bar that represents the joint or attached member account, and the nickname dialog will appear.
Any nicknames that you set will only be used by this website and will not show up on any of your monthly statements.

Account Activity

The account activity page allows you to view your transaction history on each account you have access to. Filter the transactions by date range or by text search using the options presented at the top of the page.
In addition to your transactions, the activity page will also show you any temporary authorizations or check holds that have been placed on your account. To view them, simply click the Show Temporary Authorizations and Check Holds button above the transaction list.

Transfers

The transfers page is where you can transfer money between all accounts you have access to. It also allows you to make check withdrawals, either to be mailed to your home address or reserved to be picked up at the credit union. Depending on your access privileges, you may be able to transfer into accounts you cannot view on the accounts page. Please contact your credit union if you need to make any changes to the access rights to any of your Joint or Attached accounts. Also note that for security purposes, your credit union may place a daily withdrawal limit on your accounts.

Check Images

The checks page will provide a list of all checks you have cleared, ordered by date. You may click on any of the listed checks to obtain images of the front and back of the check. This feature is also accessible from the activity page when you click a check number listed on any check transaction.

E-Statements

Electronic Statements (or E-Statements) are pdf replicas of the statements you receive each month by mail. The statements page will provide a selection of statements to choose from, and you can download them to your device to view. If you are not currently signed up for E-Statements, the Statements page will provide a brief disclosure which you must agree to before you are signed up.

Downloading Transactions

The Downloads page is where you are able to download any or all of your account transactions to your device, after which you can import them into your financial software. Use the checkboxes to select the accounts you wish to download transactions for, and then select the file format you wish you download them in at the bottom. Click the download button to complete the process.

Titan Federal Credit Union

Home Banking Disclosure

Titan Federal Credit Union (Titan FCU) and its partners require all visitors to our site review, abide by and agree to ALL of the terms, policies and conditions that are outlined. By accessing this site and/or logging into our Home Banking Service you are acknowledging your acceptance of this agreement and YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS outlined herein.

“We” and “Ours” refers to Titan Federal Credit Union, its partners and all employees employed therein. “Visitor”, “User” and “You” refer to anyone who accesses, views and/or downloads information to or from our website.

  1. All accounts are regulated by the “Truth in Savings” disclosure that you received when you opened your account.
  2. Passwords are provided for your protection. This password should be kept confidential. Users are encouraged to change their passwords on a regular basis to ensure the security of their accounts. If you believe your password has been lost, stolen or otherwise compromised in anyway you are required to notify us immediately to minimize liability for unauthorized use of your account.
  3. Home Banking is provided as a service to our members. The accuracy and the timeliness of our information is our number one priority. However, Titan FCU and its partners provide NO guarantee or warranty whether written or implied regarding the accuracy obtained from our site.
  4. Home Banking services are provided at no extra charge. However, you may incur fees due to your use of this service of it causes your account to be overdrawn. All fees that were outlined in your original membership agreement still apply.
  5. We are not responsible for any usage fees, service charges or any other fees that are charged by your Internet Service Provider(s).
  6. Users are granted strict and explicit access to their own personal information. Each user will be allowed to:
    • View account balances and transaction history.
    • Make transfers to accounts within the credit union. Transfers may aso be performed to other members within the credit union.
    • Change their password.
    • Search for cleared checks.
    • If available, view cleared checks online.
    • Access any additional services that users are granted explicit privileges to.
  7. All transactions and fees that take place on the site will show up on your monthly statement.
  8. In the event that there is a dispute regarding transactions that have taken place through Home Banking, the Credit Union should be contacted immediately at 814/359-4540 or 866/442-3132. Written communication can also be made at the address listed below. All disputes must be brought to out attention within 60 days of the statement mailing. All claims will be investigated by the credit union and the user will be notified within 10 business days of our receiving the complaint. Compensation will ONLY be provided for the amount of the transaction or in other words to debit or credit the account for the amount in question.
  9. Titan FCU and its partners provide the Home Banking service for information only. Our Home Banking services are NOT DONE IN REAL-TIME. Most transactions will be posted the following business day but could take longer due to unforeseen circumstances. Credit Union business days are Monday through Friday. We are closed on Federal holidays.
  10. Responsibility for intentional or unintentional inaccuracy resides with the customer. If for any reason you believe your account is inaccurate you are responsible to notify the Credit Union as soon as possible so that adjustments may be made.
  11. Personal and financial privacy is one of our highest priorities. We make every effort to ensure your data’s security. Verisign’s security seal is on our website showing that we use SSL 128 bit encryption meeting all Federal, State and local laws regarding data transmission. All transactions are logged and recorded to prevent abuse of the Home Banking Service. In the event of misuse or abuse of our services your information may be provided to the proper authorities.
  12. Information gathered and held on our site is for Titan FCU’s use and is available to Credit Union employees on a need to know basis. Your information will not be sold to, traded with or given to any third party unless the law requires us to.
  13. The laws of the State of Pennsylvania apply to all terms, conditions and policies found herein. In the event that any portion of this agreement is found to be invalid or unenforceable the laws of the State of Pennsylvania will supersede the term in question and the law that most closely expresses this agreements purpose and intent will be applied.
  14. The credit union will not accept email requests for account transactions since we cannot be certain we are corresponding with you. Please use the service sof the Home Banking system or contact the Credit Union directly.
  15. Your credit union may be contacted at: Titan Federal Credit Union, 114 Mack Avenue, Pleasant Gap, PA 16823. (*14/359-4540).

By clicking "I Agree", I agree that I have read and accepted the Terms and Conditions presented above.


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