Amherst Federal Credit Union Online Banking
Online Banking Help
Security Policy
Frequently Asked Questions
Print this window Close help window
Online Banking Help

Welcome to Online Banking

Online Banking is a reliable service that allows you to enjoy day-to-day banking from the comfort of your home. Whether you prefer to use your PC or browse with a mobile device, online banking provides a convenient way for you to check your credit union account balances, transactions, statements, and checks.

Help Topics

Signing Up

To sign up for online banking, a few pieces of information are required to confirm your identity. You will be asked for your credit union account number, last name, and the last 4 digits of your social security number. Your email address will be used to send you alerts and information for your online banking account. Security questions will be used to verify your credentials when resetting your password or logging in from a new PC or device.

Account Summary

The account summary page is a convenient way to view a complete list of all accounts you own as well as any accounts that you are a joint owner on, plus accounts that have been attached to yours. All accounts will be grouped by account type, and any joint or attached accounts will be grouped under the member account who owns them.
Changing your account nicknames
Every account that you have access to has a nickname used to identify it on the online banking website. When you first sign up, your nicknames are all set to the default (e.g. SHARE_1), but can be changed to anything. For example, you may rename your primary draft account as "Checking Account" and will then be able to easily identify it on the website.
To change an account nickname, click on the pencil icon (Rename) to the right of the account number in the account list. This will open a dialog box that will accept any text 40 characters or less.
Joint member accounts or member accounts that are attached to yours can also be nicknamed in a similar fashion. To do this, simply click on the blue header bar that represents the joint or attached member account, and the nickname dialog will appear.
Any nicknames that you set will only be used by this website and will not show up on any of your monthly statements.

Account Activity

The account activity page allows you to view your transaction history on each account you have access to. Filter the transactions by date range or by text search using the options presented at the top of the page.
In addition to your transactions, the activity page will also show you any temporary authorizations or check holds that have been placed on your account. To view them, simply click the Show Temporary Authorizations and Check Holds button above the transaction list.

Transfers

The transfers page is where you can transfer money between all accounts you have access to. It also allows you to make check withdrawals, either to be mailed to your home address or reserved to be picked up at the credit union. Depending on your access privileges, you may be able to transfer into accounts you cannot view on the accounts page. Please contact your credit union if you need to make any changes to the access rights to any of your Joint or Attached accounts. Also note that for security purposes, your credit union may place a daily withdrawal limit on your accounts.

Check Images

The checks page will provide a list of all checks you have cleared, ordered by date. You may click on any of the listed checks to obtain images of the front and back of the check. This feature is also accessible from the activity page when you click a check number listed on any check transaction.

E-Statements

Electronic Statements (or E-Statements) are pdf replicas of the statements you receive each month by mail. The statements page will provide a selection of statements to choose from, and you can download them to your device to view. If you are not currently signed up for E-Statements, the Statements page will provide a brief disclosure which you must agree to before you are signed up.

Downloading Transactions

The Downloads page is where you are able to download any or all of your account transactions to your device, after which you can import them into your financial software. Use the checkboxes to select the accounts you wish to download transactions for, and then select the file format you wish you download them in at the bottom. Click the download button to complete the process.

Amherst FCU Home Banking Disclosure

The following information describes the types of electronic funds transfers which are available to members through Online Banking/Internet Access and your rights and responsibilities concerning those transactions, including your rights under the Electronic Funds Transfer Act. You may want to print or save this document for future reference. Please read this document carefully. Some of the information may not pertain to you.

E-Statements

Once you have enrolled in Home Banking/Mobile Banking, your will automatically be enrolled for e- statements. If you prefer a printed statement be mailed to you, you may opt out of e-statements by contacting the credit union.

Electronic Funds Transfer

An Electronic Funds Transfer (EFT) is any transaction involving funds initiated through an electronic terminal, telephone line, computer or magnetic tape authorizing the credit union to debit or credit your account.

Types Of Electronic Fund Transfers Available

With your Password and access to the World Wide Web you may make the following transactions at any time 24 hours per day: balance inquiries, account and loan history inquiries, check clearing inquiries, transfer from one of your accounts to another one of your accounts (under the same member number), loan payments to your loans.

Other available services through Online Banking include

The ability to download history files to be used to import files in Quicken or MS Money.

Limits on Withdrawals or Transfers

Limitations on the frequency and dollar amounts of transactions made to and from your account(s) are:

  • Withdrawals and transfers from an account are limited to the available funds in the account.
  • Regulation D, at the discretion of the credit union, requires that no more than three (3) preauthorized automatic, telephone, internet transfers or withdrawal may be made from your savings accounts during any one quarter without charge.
  • Online Banking does not permit withdrawals or transfers to or from Individual Retirement Accounts, Money Market Accounts, or Escrow Accounts.
  • Mortgage loan payments must be equal to or greater than the scheduled payment amount.

Consumer Liability For Unauthorized Transfers

CONTACT US AT ONCE if you believe your access device (password) has been lost or stolen. Telephoning is the best way to control your loss. Notice of unauthorized use must be confirmed in writing. You could lose all the money in your account. If you tell us within two (2) business days, you can lose no more than $50 if someone used your access device without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your access device, and we can prove we could have stopped someone from using your access device without your permission if you had told us, you could lose as much as $500.

Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason kept you from telling us, we may extend the time periods.

TELEPHONE NUMBER AND ADDRESS TO BE NOTIFIED IN THE EVENT OF A LOSS OR AN UNAUTHORIZED TRANSFER, ERRORS OR QUESTIONS ABOUT YOUR EFT TRANSACTIONS:

6470 Main Street, Suite 5
Amherst, NY 14221
Phone: (716) 634-3881

We must hear from you no later than sixty (60) days after we sent you the FIRST statement on which the problem or error appeared. You must provide us with the following:

  • Your name and account number
  • Description of the error you are unsure about, and why you believe it is an error or why you need more information
  • The dollar amount of the suspected error

If you tell us verbally, we will require that you send us your complaint in writing within ten (10) business days or we may not credit your account. We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete the investigation. If the alleged error pertains to a point of sale or a transaction initiated outside of the United States or Puerto Rico, the forty-five (45) calendar days become 90 calendar days. If the alleged error occurs within the first 30 days of the opening and depositing to a new account the 10 business days become 20 and the 45 calendar days become 90.

If we decide there was no error, we will send you a written explanation within 3 business days after we finish our investigation. You may ask for copies of the documents that we used in the investigation.

Business Days

Our business days are Monday-Friday. Holidays are not included. If the end of a calendar month falls on a Saturday or Sunday, the Credit Union will “close its books” for that month after the last business day but before the actual last day of the month. Deposits, withdrawals or transfers made using your Visa® ATM Check Card or Online Banking after the books are closed will be treated for dividend calculation purposes as if they occured the first day of the next month and will be reported on the statement applicable to the next month.

Charges

There are no monthly charges to maintain your Online Banking Access with a Amherst Federal Credit Union checking account.

Preauthorized Payments

The Credit Union will charge your account if it must dishonor a preauthorized transfer from your account due to insufficient funds or if a stop payment order is received. See fee schedule.

Disclosure Of Account Information To Third Parties

Information about your account is confidential. We will not disclose such information to third parties except where necessary to complete a transfer, to report or confirm the condition of your account for a credit bureau, or in order to comply with a government agency, or court order or if you give us your written permission.


By clicking "I Agree", I agree that I have read and accepted the Terms and Conditions presented above.


Amherst Federal Credit UnionContact Us
GoDaddy Seal
© 2024, CompuSource Systems, Inc.